The SUPPLY, DELIVERY, and COMMISSIONING OF IP PHONE AND CONTACT CENTER SYSTEM SOLUTION FOR A PERIOD OF 5- YEARS TOTAL COST OF OWNERSHIP (TCO Bank of Bhutan Ltd. Live Participate


Procurement Category: Goods

Dzongkhag/Location: Thimphu

Goods/Services/Work Type: Supply. installation and commissioning

Procurement Method: Open Tendering

Annual Procurement Plan: 2025

Bidding Process: Single Stage Bidding - Double Envelope

Contact Details: ugyen.tshering@bob.bt or kinga.tshering2682@bob.bt

Status: Live


Bidding Details

Submission Date: March 20 2025, 02:30 PM

Opening Date: March 20 2025, 03:00 PM

Prebid Date: None

Prebid Place: None

Earnest Money Deposit Details

EMD Type: Lumpsum

EMD Value: Nu. 400,000.00/-

Evaluation Details

Technical Evaluation: 40%

Financial Evaluation: 60%

Minimum Technical Score Required: 100.0

Agency Documents


Sl Document Link
1 Standard Bidding Document Download
Tender Items(BOQ/BOM)


Sl Item Code Item Name,
Additional Description/Specifications
UoM Qty
1 LOT I
2 FA01299 IP Telephony Hardware Server for 5 years , nos 3.0
3 FA01300 IP Telephony Gateway for 5 years , nos 2.0
4 FA01302 Call Centre Agents License with Recording for 5 Years , nos 31.0
5 FA01303 IP Telephony Licenses/Upgrdation for 5 Years , nos 365.0